There is a $500 minimum on opening orders. Credit card or prepayment is required on opening orders. There is no minimum re-order amount. All orders are shipped as COD, prepaid, or credit card. After an order has been put into production, there will be a 25% restocking fee for any cancellation without exception. All orders shipped via truck are shipped as freight collect. Orders shipped via UPS are shipped as prepaid and is added to the invoice. There will be a $30 charge for any returned checks and checks will no longer be accepted for payment on future orders. If for any reason an account must be turned over for collection, additional charges plus legal fees will be added to the amount due and become a part of the total debt. Westmoreland Woodworks reserves the right to sell only to businesses in their trades.
All damages must be reported within 5 business days from receipt of the shipment in order to avoid additional return fees. All original packaging must be maintained in order to process claims. Claims will be settled as quickly as possible and to mutual satisfaction. Minor repairs by customers is expected. Minor non-structural splitting or cracking may occur due to the natural characteristics of solid pine lumber and are not considered defects. In no way will this jeopardize the integrity of the structure. Knots may bleed through on painted pieces. This is also a characteristic of pine furniture and is not a defect. Both lend to the antique appearance of the piece. Dimension listed may vary slightly due to the handcrafting of each piece. Westmoreland reserves the right to make changes in design without notification.